We operate a 14 day refund for customers that change there mind about the items they order, as long as the package is unopened/unused.

If you receive a product that you believe to be faulty or damaged please either drop us an email or call us on 01706 621 638 Monday to Friday 10am to 5pm and Saturday 10 am to 2pm.

When returning an item for testing or refund please make sure you include full details of the reason for return, together with your contact details and original order number.

We recommend that you use ‘Signed For’ postal service to return goods (packages can go missing and we cannot replace them if we don’t receive them. In our experience a ‘Signed For’ service is more reliable than standard post).

Many items associated with electronic cigarettes are consumables and have a limited lifespan so please contact us before returning those items to confirm their warranty period.

Products which have been damaged by user negligence are not covered and products that are returned covered in e-liquid will be disposed of without inspection (please rinse clean before sending).

E-Liquid

Unfortunately for hygiene and safety reasons, we cannot accept returns on e-liquid. However, should you find fault with any of our e-liquids and have contacted us we may ask that you return the e-liquid to us, this will only occur under exceptional circumstances.

Taste is very subjective and what one person loves, another may hate and for that reason we recommend buying liquids in sample sizes to try.

Once you have found a flavour you like, you can then purchase the e-liquid in the larger size (30ml).

Returns Address

The address for returns is:

Grizwalds Gourmet Recipes
134 Adelaide Street East
Heywood
OL10 4EN

All returns must be accompanied by a note containing the original order number and details of the fault or reason for return.